Refund & Damaged Goods Policy

Refund & Damaged Goods Policy

At Morningstar Crystals, we want you to be completely satisfied with your purchase. If you’re not happy with your crystals, or if your items arrive damaged, we’ve got you covered. Please read our refund and damaged goods policy below to ensure a smooth and easy process.

Refunds

We understand that sometimes things don’t work out as planned, so we offer refunds on eligible purchases under the following conditions:

Eligibility for Refund:

    • Refunds are accepted for products returned within 14 days of receiving your order.
    • To be eligible for a refund, the item must be in its original condition, unused, and in the original packaging (if applicable).
    • Crystals that have been damaged due to misuse or accidents are not eligible for a refund.

Process for Requesting a Refund:

      • To initiate a refund, please contact us at morningstar.crystals@gmail.com with your order number, the item(s) you wish to return, and the reason for your return.
      • Once we receive your return request, we will provide instructions on how to return your item.
      • The customer is responsible for the return shipping costs, unless the item is damaged or defective.

Refund Processing:

        • Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If everything is in order, we will issue a refund to your original payment method.
        • Please allow up to 7 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged Goods

We take great care in packaging and shipping our crystals, but if your order arrives damaged, we’re here to help.

Reporting Damaged Goods:

    1. If your order arrives damaged, please contact us within 7 days of receiving the package. You can reach us at morningstar.crystals@gmail.com with your order number and photos of the damaged item(s), as well as the packaging (if possible).
    2. We may ask for additional details to better understand the issue and assist in resolving it.

Options for Damaged Goods:

      • If your item is damaged, we will offer you the following options:
        • A Replacement: If the item is still in stock, we will send you a replacement at no extra charge.
        • A Refund: If the item is no longer available or you prefer a refund, we will issue a full refund to your original payment method. 

Return Shipping for Damaged Goods:

          • If your item is damaged, we will cover the cost of return shipping. Once we’ve reviewed the photos and processed your claim, we will provide you with a prepaid return shipping label.

Non-Refundable Items

Certain items are not eligible for refunds or exchanges due to their nature, including:

  • Sale or Clearance Items: Items marked as final sale or clearance are not eligible for refunds or exchanges.
  • Custom Orders: Any custom or personalised products are non-refundable, unless they arrive damaged or defective.

Contact Us

If you have any questions or concerns regarding our Refund & Damaged Goods Policy, please don’t hesitate to reach out to us at morningstar.crystals@gmail.com. We are committed to providing excellent customer service and ensuring you’re happy with your experience.